Return Policy

At Cazclark, we want you to shop with confidence. If you are not completely satisfied with your purchase, you may request a return in accordance with the policy outlined below.

Return Eligibility

Items may be returned within 14 days of the delivery date.
To be eligible for a return, products must:

• Be unused and in their original condition.
  
• Be returned with all original packaging, tags, and accessories.
  
• Show no signs of wear, damage, or alteration.
  
• Be accompanied by proof of purchase or your order confirmation.

Products that do not meet these conditions may not be accepted for return.

Non-Returnable Items

For hygiene and safety reasons, certain products cannot be returned once opened or used. Returns may also be declined for:

• Items that have been worn, washed, or damaged after delivery.
  
• Products missing original packaging or components.
  
• Gift cards.
  
• Clearance or final sale items are clearly marked as non-returnable.

How to Request a Return

To begin the return process, please get in touch with our customer support team within the 14-day return period.
When contacting us, please provide:

• Your order number.
  
• The name of the item you wish to return.
  
• The reason for the return.
  
• Photos of the item if it arrived damaged or incorrect.

Our support team will review your request and provide further return instructions.

Damaged or Incorrect Items

Please inspect your order as soon as it arrives. If you receive a damaged, defective, or incorrect item, contact us promptly so we can review the issue and work toward an appropriate solution.
Including clear photographs of the product and packaging will help us process your request more efficiently.

Refund Process

Once your returned item has been received and inspected, we will notify you of the outcome of your return request.
If your return is approved, your refund will be issued to the original payment method used for the purchase. Depending on your payment provider, it may take several business days for the refunded amount to appear in your account.

Exchanges

We do not offer direct exchanges. If you would like a different product, color, or size, please return the eligible item within the 14-day return period and place a new order for your preferred item.

Contact Us

If you have any questions regarding our Return Policy or need assistance with a return request, please get in touch with us at:
Email: cazclarkshop@hotmail.com
Our customer support team will be happy to assist you during our regular business hours.